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On the cultural barriers and Countermeasures of enterprise knowledge sharing -- taking a logistics company as an example

Author: JiangTingYi From: www.yourpaper.net Posted: 2010-06-22 13:13:56 Read:
[Keywords] logistics enterprise knowledge management culture of
[Abstract] the process of in enterprise knowledge sharing framework, analyzes the culture of knowledge sharing obstacles during each stage may encounter, and taking a logistics company as an example, introduces them in these obstacles, countermeasures, hope to provide reference for the logistics enterprises to overcome cultural obstacles may be encountered in knowledge sharing.
1 Introduction
Sharing of knowledge refers to knowledge flows in the individuals or groups or organizations in each dimension, in the organization, it contains not only the exchange between staff, the staff of the organization knowledge transfer, also includes the organization of staff knowledge transfer.Through knowledge sharing can not only promote the diffusion of knowledge, but also inspire organizational knowledge creation.Knowledge sharing is the core part of knowledge management, in order to facilitate the use of equivalent, and knowledge management knowledge sharing in this paper.
2 corporate culture affects knowledge sharing
A knowledge management report the discovery of KPMG, the implementation of knowledge management difficulty is ranked first in the "daily management work" knowledge management is not business, while in second place is "lack of knowledge sharing in enterprise culture".Knowledge sharing include explicit knowledge and tacit knowledge sharing, sharing explicit knowledge is mainly between individual and organizational knowledge transfer, and sharing of tacit knowledge refers to the knowledge sharing among employees.The individual experience, knowledge and wisdom is relatively limited, and an organization's knowledge is unlimited, individual knowledge only through communication transmission can be developed into a team or organization knowledge, to achieve maximum value, in order to achieve the goal of knowledge management, improve enterprise intellectual capital.However, practice has proved, many enterprises have the knowledge sharing hardware environment, knowledge sharing platform, such as BBS, blogs, but did not play its due effect.Employees are not willing to take the initiative to provide their own knowledge to the organization or other employees, or is the solution, also don't like to participate in knowledge exchange "within the organization.
This is because the staff will be knowledge as their competitive advantage resources, afraid of their own share but the other does not share and to lose their own knowledge advantage and then lose their jobs, two because we are accustomed to act of one's own free will, unwillingness to communicate, or organize departments and forbidden knowledge communication among the departments for the maintenance of the interests of this sector.Whether employees to be indifferent to selfish idea or organizational knowledge sharing and enterprise culture.In a mutual suspicion, mistrust of the corporate culture, no one would be willing to contribute their knowledge; in a stressed the personal heroism culture, employees will not have the willingness to cooperate, no task cooperation, knowledge in different individuals do not transfer; in a be indifferent to the knowledge communication enterprises culture, staff is not willing to spend time doing what organization does not care about; in an indifferent corporate culture, knowledge communication is not possible.The corporate culture will hinder knowledge sharing, thereby impeding the implementation of knowledge management.
On the contrary, if the enterprise culture to encourage employees to communicate with each other, sharing knowledge, and improve each other, and the auxiliary to the reward system, then the knowledge sharing will diffuse throughout the organization, if the employee is a belief in the values of cooperation to improve, then employees will prefer to cooperate with others, and in collaboration, knowledge especially tacit knowledge transfer will influence character by environment in different individuals or teams.If the relationship between enterprise culture as the staff and organization of equality, employees are encouraged to provide new ideas, new ideas to the organization, and the transmission of new knowledge you acquire to employees, employees are willing to give advice and suggestions for the organization that embodies the wisdom.If the enterprise culture to create the organization is like a big family, then in the big family of knowledge selfish mentality does not exist, will also automatically assume that each other not knowledge selfish, you'll have no trouble to share their knowledge, if the organization does not advocate innovation, employee where the power to use the knowledge innovation, and how go through the exchange of knowledge and innovation consciousness.IBM company established a knowledge sharing culture, employees will contribute their ideas as a kind of habit, employees are willing to share their knowledge.The company has great respect for knowledge worker professional dedication and enthusiasm, respect the dignity and worth of the individual, encourage employees to their own advantages, to provide a fair and challenging work environment for employees.Executives and managers often open communication with employees, face to face and encourage them to exchange knowledge, innovation, and be responsible for their development.
3 knowledge sharing process
The process of knowledge sharing can be viewed as a value chain, including knowledge acquisition, knowledge storage, knowledge organization, knowledge transfer, knowledge utilization and knowledge to create six continuous cycle of link, as shown in figure 1.

(1) knowledge acquisition: This is the source of knowledge value chain.The first organization need to acquire knowledge, and knowledge acquisition channels, including internal and external, external customers, suppliers, main partners, competitors and other kinds of knowledge resources; internal is mainly to employees.Organizations in the daily should pay attention to some new ideas, to collect the employee finishing record, have the knowledge absorption ability.For a more extensive collection of employee's knowledge, should encourage employees to freedom of opinion, rather than limiting employee opinion.For the opinions and suggestions to the public good to you, one is from the spirit encourage suggestions, two can be inspired other employee suggestion.At the same time, for the development of nature organizations or departments, through the experimental design or product prototype to acquire knowledge.
(2) the storage of knowledge: knowledge acquisition, the need for timely storage.Enterprises need to establish database and knowledge base or information technology software to store a large amount of information, data and knowledge.In addition to using the database to store knowledge, may be some institutional knowledge compiled file, operation or process knowledge is compiled into a book.So, not only use the print media storage of knowledge, and then handed out to employees, knowledge storage to the employees hands.In addition, employee turnover will take a lot of attached to the body of knowledge, if the enterprises usually pay attention to the accumulation of these employees in the work of the knowledge, preserved, can reduce turnover caused by the loss of knowledge workers, also can give a successor to provide a large number of job information, reduce the pre-job training.For enterprises to develop their own knowledge also can be cured by a patent or copyright form of storage, protection of intellectual property rights of enterprises.
(3) knowledge organization: the myriads of changes outside information, knowledge updates faster, so the knowledge storage, the enterprises shall regularly carry out database, update the knowledge base.Due to the new knowledge from different sources is discrete may also is not comprehensive, so, the organization needs to finishing in time and improve the acquisition of new knowledge.For the employees of the proposed new recommendations or views, organizations should be timely to reflect the processing results, thus, is a kind of respect for employees, two is a new enhanced knowledge.If the organization of knowledge maintenance is very good, the organization has the ability to put that knowledge into a business plan, and can effectively improve the ability to develop new products.All of these enterprises need to have knowledge of selection, filtering, processing and refining skills, only in this way, can we discard the dross and select the essential.
(4) transfer of knowledge: knowledge stored in different medium, different places and different individual mind, promote the knowledge transfer, knowledge sharing, knowledge innovation is the basic organization.Organizations need to build knowledge transfer channel for staff, the establishment of internal local area network and the world wide web is convenient for workers to search for information and knowledge; to establish reference room, information center or forum to facilitate search and learning knowledge, is conducive to the exchange of knowledge employees; the organization is a member of the economic environment, to be good at transmitting knowledge in environment, to release information to employees, customers and related institutions in a timely manner, hold regular seminars, lectures, meetings or training to achieve the interaction of knowledge transfer; the team as the core of the organization, to a different team build communication channels, the transmission performance good team experience to the poor performance of the team, learn from each other, improve organizational performance.
(5) the use of knowledge: knowledge only by using will play its great utility.The organization should support staff to improve their level of knowledge, and knowledge development and utilization of their own.The new knowledge acquired, more conducive to work, if the staff did not adopt to work for you is a great failure, the organization shall ensure that employees will new knowledge application to their work, at the same time, the organization itself also need to make good use of the organization's knowledge resources to deal with various problems and challenges, work to solve the problem of knowledge.For non patent and copyright knowledge, some knowledge of key performance organization shall protect, prevent illegal use, damage the interests of the organization.
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