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The construction of enterprise knowledge management evaluation model of AHP

Author: LiuBaiQiu From: www.yourpaper.net Posted: 2010-06-19 23:09:00 Read:
[Key words] analytic hierarchy process knowledge management evaluation
[Abstract] based on the analysis of enterprise knowledge management capability, using analytic hierarchy process, from the near future, metaphase, long-term level, construct the evaluation index system of enterprise knowledge management ability, and the corresponding weights, the formation of price model of enterprise knowledge management performance evaluation, designed to help enterprises to find their own shortcomings, to provide reference for enterprises to strengthen knowledge management.
1 general idea of
The general idea is that the evaluation system is based on the realization of the goal of the.In short, is to reflect the knowledge management system of the enterprise performance through the realization degree of corporate objectives.At the same time, the analytic hierarchy process analysis of each target using level, including all levels of target and the index and importance, and on the basis of considering the weight, the formation of knowledge management at the end of the effectiveness evaluation quantization value.
The analytic hierarchy process according to the requirements of the nature of the problem and put forward an overall goal, then the problem according to the level of decomposition, various factors on the same level by two two compared to a hierarchy of goals determine the respective weight coefficient.Such layers of analysis, all factors are relative to the overall goal until the according to the order of importance.
For modern organizations, goal setting is the premise of management, management is also the purpose of knowledge, and thus to achieve the goal as the knowledge management performance measurement indicators are very appropriate.Evaluation on the performance target system, the AHP model is built to evaluate the performance of enterprise knowledge management method.
Hierarchical quantization 2 index
According to the three levels above the knowledge goals, we can turn the evaluation target is divided into the following levels are considered separately, and selecting the evaluation index last at different levels of the target.Knowledge of the target can be divided into short-term, medium-term and long-term three levels.
Based on a general knowledge of targets, divided into three levels.Then, at every level, determine the factors restricting the maximum effect on the target, through the analysis of these factors, are affected by the properties of target, target in the integrated several hierarchical reflect the ultimate goal.
2.1 recent target layer
The short-term goal is usually to organizational knowledge sharing level as evaluation criteria.
In particular to sharing level within the organization of explicit knowledge, including internal explicit knowledge codification levels and departments within the organization communication level; level of sharing tacit knowledge within the organization, including personal knowledge level and organization level of interpersonal communication; explicit knowledge sharing outside the organization, including the communication level of external knowledge codification and the organization of the external; shared outside the organization tacit knowledge, including internal and external external tacit knowledge externalization of tacit knowledge.
On the basis of concepts analysis, we believe that the specific communication effect can reflect the enterprise knowledge sharing level.Business is a combination of employee, employee information transfer between including a variety of modes, there are physical, virtual, there is immediate, delayed.The extent of the effect of various modes of communication for the exchange of knowledge is not consistent, according to the difference of different objects and individual situation, effect of different communication modes also show different characteristics.According to the analysis of our role of specific ways of communication, the way of communication in the index, as the objective evaluation index short-term enterprise knowledge exchange level.
The publication frequency of traditional print media, called A1.In this index, we need to emphasize the following points: first, the traditional print media, including specialized publications within the enterprise, for paper internal communication, for the release of public information notice etc..Focus on these prints to transfer information, in the enterprise to promote communication; secondly, we focus on the frequency.General with a uniform time period as a unit, describe the whole time.The choice of frequency is to facilitate the processing results, no other meaning.
The enterprise training frequency, called A2.In this index, we need to emphasize the following points: first, defined here training refers to the enterprise held a formal training activities, and all kinds of experience, formal report and exchange etc..Secondly, our concern is the frequency.General with a uniform time period as a unit, describe the whole time.The choice of frequency is to facilitate the processing results, no other meaning.
E-mail frequency associated with communication, called A3.Here the definition of e-mail refers to work-related email operation staff in the working process, including uplink, downlink message mail and parallel mail etc..
The frequency of use of enterprise information system, called A4.This definition includes internal all information storage system, such as the case library and database.
On this basis, we need to quantify the work on the index of A1, A2, A3, A4.
The basic way to quantify the job is: using fuzzy mathematics method, the quantitative indicators, using threshold method, was used to measure the indexes and dimensionless.The assessment into excellent difference four, threshold Y1, Y2, Y3, Y4, X YL superior, Y2 x< YL is good, Y3 x< Y2, X< Y3 for the poor.Here the fuzzy processing mode, the membership degree of each grade.For the qualitative indicators, using the constraints defined in the corresponding fuzzy set UI, then set up UI to [0, the membership function of 1], then according to the function to get the degree of membership.So, for the index of A1, A2, A3, A4, we can get the following functions: A1, based on domain U=[0, S]

Note: because each enterprise's inconsistency, value of S1, their S2, S3, S4 also each are not identical, so can not put these four data materialization.In different enterprises, need specific analysis, obtains the different data, substitution function calculation.Similarly, we can also on other parameters such as A2, A3, A4 such calculations, the specific data into the membership degree, can realize the quantitative characterization of them originally fuzzy language, then the calculation method of fuzzy mathematical processing.
2 2 period the target layer
The medium-term goal is to the competitive advantage of the organization as evaluation criteria, including internal and external competition advantage of enterprise competitive advantage.
A total of 9 specific indicators selected product advantage, technology advantage, management advantage, production advantage, marketing advantages, the advantages of human resources, the speed advantage, financial advantage of enterprise culture and the superiority evaluation internal competitive advantage; external competitive advantage, underwriter selection supplier advantage advantage and user advantages of 3 specific indicators.
In the comprehensive performance evaluation system, need to consider the above advantages all advantages in the collection, but for our subject, it is too big.Also, set the above advantages in many projects and knowledge management system is relatively weak, some are very strong.Considering the specific situation of enterprises, and is convenient in the analysis, we determined according to the various advantages with knowledge management system in relation to the extent, the simplified model, the following indexes as the criteria: technology, called B1; the enterprise culture advantage, called B2; the user advantages, known as the B3.
The basic way to quantify the job is: using fuzzy mathematics method, the quantitative indicators, using threshold method, was used to measure the indexes and dimensionless.The assessment into excellent difference four, threshold Y1, Y2, Y3, Y4, X YL superior, Y2 x< YL is good, Y3 x< Y2, x< Y3 for the poor.Here the fuzzy processing mode, the membership degree of each grade.For the qualitative indicators, using the constraints defined in the corresponding fuzzy set Ui, then set up Ui to [0, the membership function of 1], then according to the function to get the degree of membership.
The above indexes, it is difficult to quantitative numerical concrete measure.But based on quantitative earlier on, combined with the theory and method of fuzzy mathematics, we can use the adverb of degree "excellent" and "good" "in" "difference" to describe; and then define it as a calculation of subordinate functions, this can be fuzzy degree adverbs by using subordinate function to be described, into similar above index membership condition.
Based on the principle of fuzzy mathematics, define please refer to the relevant books for qualitative index fuzzy operator operational rule, we can describe adverbs of degree index B1, B2, B3 ("excellent" and "good" "in" "difference") of the subordinate function.
Based on Fuzzy Mathematics
Principle, we first set up an initial industry membership according to the data of investigation to the various enterprises, set to ym= , assumed to be P1, P2, weight P3, P4
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